Refund policy

Return & Refund Policy

Effective Date: July 13, 2026

At Slat Prime, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories and components.
• Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Products that have been installed, used, altered, or damaged after delivery.
• Custom-made or personalized products.
• Clearance or final sale items.
• Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Photos of the product.
• Photos of the packaging.
• A brief description of the issue.

We will review your request and provide an appropriate solution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong product was received.
• The item arrived damaged.
• The product has a verified manufacturing defect.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow the return process after delivery.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Slat Prime

167-169 Great Portland Street
London
England W1W 5PF

Email: support@slatprime.com